You can contact us at mininova.official@gmail.com. We typically respond within 24 to 48 hours on business days.

Yes, we ship to most countries worldwide. If your location is available during checkout, it means we can deliver to you.

Delivery usually takes between 6 and 20 business days, depending on your country and local postal services. All orders come with a tracking number so you can follow your delivery.

Please note that delays can occasionally occur due to customs or logistics.

If you need to cancel or change your order, please contact us as soon as possible. Once your order is processed or shipped, we can no longer make any changes.

We offer a 30-day refund policy from the date your order is delivered.

Our policy varies depending on your location:

 

• European Union customers: Under EU law, you have the right to cancel your order within 14 days of receiving it, for any reason. To be eligible for a refund, the item must be unused, in its original condition and packaging, with proof of purchase.
  
• Customers outside the EU: We do not accept returns. However, if you’re unsatisfied with your order, we encourage you to contact us at mininova.official@gmail.com.

• Within the EU: prices include VAT, so there are no additional charges.
  
• Outside the EU: additional customs fees or taxes may apply, depending on your country’s regulations. These fees are the responsibility of the buyer.